Shipping & Returns
23/02/21 UPDATE: Please note that we can unfortunately no longer ship orders to France, Greece, Italy, Sweden, Slovakia or Poland. We will update customers if, and when this changes.
ORDERS TO GERMANY: Currently orders to Germany are facing prolonged processing times at local customs offices. Please allow up to 1 month from date of orders dispatch for delivery of your order.
ORDERS SHIPPING TO OUTSIDE OF THE UK: Please note currently that orders dispatched from the UK that are delivered to Europe may be subject to individual countries local import duty, alcohol duty and taxes.
As Value Added Tax (VAT) is now charged locally we now offer a full UK VAT rebate of 20% on the subtotal (not including shipping charges) on all Australian, European, Israel, Japanese and Swiss orders.
Below is an example of charges a European customer will likely incur:
Wemyssmalts.com shipping charge of £14.00 or £24.00 for remote EU addresses.
European customers customs clearing charge of approximately £16.00. Please note this may vary.
Additional Brexit handling charge from courier of approximately £4.50. Please note this may vary.
Local alcohol duty (for shipment up to £150), this varies per country from €1.57 ($1.76) in Bulgaria to €13.66 ($15.30) in Finland and Sweden per 70cl bottle of spirits at 40% abv as of 2020. For more information on local alcohol excise rates please see here.
VAT charged at the local rate per European country for example 19% in Germany. For more information on local VAT rates please see here.
We are currently working to find a solution to reduce these charges and we will update our customers via newsletter and our shipping terms & conditions. In the meantime please note that Wemyss Family Spirits Ltd. cannot be held responsible for any additional charges and those charges will have to be settled by the customer.
CURRENTLY WE SHIP TO THE UK, EU, ISRAEL, SOUTH KOREA, JAPAN & AUSTRALIA ONLY. UK SHIPPING FEE IS £5, AUSTRALIA £60, EU £14, EU REMOTE £24, ISRAEL £60, JAPAN £75 AND SOUTH KOREA £60.
The above shipping charges are for 3 70cl bottles or less. If you place an order that exceeds 3 bottles you may be contacted via email and asked to pay an excess on the shipping of a larger order. If no response is given by the customer then the order may be refunded by Wemyss Family Spirits Ltd. and all charges returned within 5 to 10 working days.
Orders may take 5 to 10 working days o be processed and dispatched. We only dispatch and deliver Monday-Friday.
Orders are shipped by a national courier network. It is important to inspect the items for damage before you sign for delivery. Please allow up to 10 working days for delivery.
The courier will attempt 2 deliveries - after this, the package(s) will be returned to your local post office or courier depot and will be held for you to collect for two weeks. Packages uncollected after this period will be returned to our warehouse where you will be credited for the cost of the goods but NOT the shipping charges.
Wemyss Family Spirits Ltd. does not accept liability for failed or delayed deliveries resulting from inaccurate information supplied within orders.
DELIVERY CHARGES PER ORDER
Delivery charges per order are for a maximum of x3 70cl bottles or less. Orders of a larger quantity may be contacted for a additional transportation charge.
Please note by using this payment method you will accept liability for all and any additional charges relating to duty, tax or additional delivery fees.
Wemyss Family Spirits Ltd. will not be held liable for any additional charges regarding duty, tax or additional delivery fees by local customs offices.
Wemyss Family Spirits Ltd. offer a 20% VAT rebate for all non UK orders.
The customer will initially be charged full UK VAT of 20% but will then be issued with a full 20% VAT reduction within 5 to 10 working days.
20% VAT deduction is applied to products only and will not be included on shipping charges.
Please note that any customer in any of the above countries may still be liable for VAT, duty and excise charges from their native country and that Wemyss Family Spirits Ltd. cannot be held responsible for these charges.
In the event of any defect in any item purchased the following will apply:
If an item is faulty on delivery we will send an immediate replacement (if in stock) and collect the broken item. Otherwise simply send the item back to us, packed to the same standard as you received it, and we will replace it as appropriate and return at no cost.
If we have collected any item which proves not to be faulty, then the customer shall be liable to pay for the uplift and delivery charge.
If we have arranged an uplift for any reason from a customer, and the customer is not at home at the agreed time, or the goods are not able to be collected due to a lack of packing then we will either charge a 'journey' fee (charged to us by our courier), or ask that the item be returned by the customer directly.
ALL returns must be authorised by email or phone by Wemyss Family Spirits Ltd. before being returned. This is to ensure correct tracking of your goods and any refunds or replacements that may be due. Please call 0131 226 3445 or email firstname.lastname@example.org in this situation.
Please ensure that the returned items are boxed and securely packaged for the journey back to us. Failure to do so may result in damage to the item which we will not be held responsible for.
In the event of cancellation of a order/orders that have not yet shipped, a refund could be subject to a small transaction fee.