Shipping & RETURNS POLICY

 

SHIPPING

WE ARE SHIPPING TO UK & EU ONLY. UK is £7 and EU £18.


Delivery

Most orders are dispatched within 48 hours of order being placed. We only dispatch and deliver Monday-Friday.

Orders are shipped by a national courier network. It is important to inspect the items for damage before you sign for delivery. Please allow up to 14 working days for delivery. The courier will attempt 2 deliveries - after this, the package(s) will be returned to your local post office or courier depot and will be held for you to collect for two weeks. Packages uncollected after this period will be returned to our warehouse where you will be credited for the cost of the goods but NOT the shipping charges.

WEMYSS VINTAGE MALTS LTD. does not accept liability for failed or delayed deliveries resulting from inaccurate information supplied within orders.


Returns Policy

In the event of any defect in any item purchased the following will apply:

If an item is faulty on delivery we will send an immediate replacement (if in stock) and collect the broken item. Otherwise simply send the item back to us, packed to the same standard as you received it, and we will replace it as appropriate and return at no cost.

If we have collected any item which proves not to be faulty, then the customer shall be liable to pay for the uplift and delivery charge.

If we have arranged an uplift for any reason from a customer, and the customer is not at home at the agreed time, or the goods are not able to be collected due to a lack of packing then we will either charge a 'journey' fee (charged to us by our courier), or ask that the item be returned by the customer directly.

ALL returns must be authorised by email or phone by WEMYSS VINTAGE MALTS LTD before being returned. This is to ensure correct tracking of your goods and any refunds or replacements that may be due. Please call 0131 226 3445 or email sales@wemyssmalts.com in this situation.

Please ensure that the returned items are boxed and securely packaged for the journey back to us. Failure to do so may result in damage to the item which we will not be held responsible for.

In the event of cancellation of a order/orders that have not yet shipped, a refund could be subject to a small transaction fee.